Refund policy
We have a 15-day return policy on clothing, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at Info@aaurabeauty.com. Please note that returns will need to be sent to the following address:
10312 Bloomingdale Ave Ste 108
PMB187
Riverview, FL 33578
If a return is approved, you will be responsible for all return shipping costs. Aaura Beauty does not provide prepaid return labels or reimburse shipping fees.
We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during the return process.
You can always contact us for any return question at Info@aaurabeauty.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
At Aaura Beauty, we want you to love every purchase. For health, hygiene, and safety reasons, all makeup, candles and beauty products are final sale and cannot be returned, including but not limited to lip glosses, facial rollers, facial masks and other personal-use beauty products.
Shower steamers are also non-returnable.
If you have any questions or concerns about your specific order or item, please contact us. We’re happy to assist and will do our best to address your concerns.
Exchanges
We do not accept exchanges at this time. Please carefully review your order and product selections before completing your purchase. We encourage customers to contact us with any questions about a product prior to placing an order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@aaurabeauty.com.